Straight answers to the wallet and transaction problems Canadians run into most. Most have an ordinary technical cause and a fix. Each guide covers those first, then explains how to tell when the problem is actually fraud.
Think it is fraud? Report your case for a free review →
Most people who land here do not have a fraud problem. A wallet withdrawal usually fails for a missing network fee, not because anyone stole anything, and a balance that looks frozen is usually a display or a network issue rather than a company holding your money.
So each guide below solves the technical problem first, in order of how common the cause actually is, and then separates out the cases that genuinely are fraud — because sometimes they are, and knowing which is which is the whole point.
If you already know money has been taken, the reporting process is here, and the registry of flagged companies is searchable by name or domain.